FAQ
Do you service my area and is there a delivery charge?
Austin Blast Zone is located in Austin, TX and offers free delivery from Kyle to Round Rock.
Can I pick the moonwalk or slide up at your location, and set it up myself?
For safety reasons, all of our inflatables must be set up and taken down by a trained member of Austin Blast Zone staff member. Due to the sheer size of our bouncers (some are 300 plus pounds), no customer pick ups are permitted. Besides, it's best to leave the work to us.
How big are your Moonwalks?
Each basic moonwalk is 15 foot by 15 foot (15x15). These are the basic moonwalks with many being much larger.
How big are combo units, and how much room do I need to rent one?
Our combo units measure around 25 feet in length by 15 feet wide, and approximately 18 feet high.
How many children can bounce at a time?
As a general guide line:
- Ages 2 to 8 ....... 8 to 10 children (depending on size)
- Ages 9 to 12 .......6 or 7 children
- Ages 13 to 16 .....4 to 6 children
Please remember, the above is a guideline only. It all depends on the size of the childern, and how active they are. Toddlers you can get more in, since they are smaller, and less "bouncy." Remember, you want to keep them safe. If needed, split them into groups. Give each group ten minutes in the moonwalk.
What kind of area can moonwalk or slides be set up in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet poo. If you do have a sprinkler system, please advise us before setting up, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of at least 20 feet. An electrical outlet needs to be within 100 feet.
Can moonwalk units be setup on pavement (i.e. cul-de-sacs) or driveways?
Yes. Hard surfaces must be smooth and clean and level. Rough concrete surfaces are too abrasive to the bottom of the inflatable, so please advise us in advance so we can bring a protective tarp and sand bags.
Does the blower have to run all the time?
Yes, the blower keeps the moonwalk unit inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the unit. This is sometimes neccessary to give the adult supervisors a break.
How far in advance do I need to reserve a moonwalk?
As soon as you have a confirmed date for your party, we highly recommend that you book your moonwalk for that date. Don't wait! There's nothing worse than getting your party organized, then calling up to book the equipment, and finding that none are available. There is nothing that we hate worse than having to turn someone down. However, it happens. We can book as far as one year in advance.
I've heard they are dangerous. How safe are moonwalks?
Moonwalks are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about moonwalks, and think of them as a "baby sitter." Rent a moonwalk, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children.
What kind of deposit is required?
At this time, we do not require a deposit.
What method of payments can I use?
We accept cash, checks, Visa, MasterCard, and Discover. Credit Card payments can be made online only. Please note that there is a $35 NSF fee on all returned checks.
What if it rains?
For safety reasons, we cannot put moonwalks up in the rain, thunderstorm or high winds. If we don't put the moonwalk up, then there's no charge. If the weather looks like it may turn foul, then we reserve the right to cancel the rental, or you can reschedule. Again, safety is our main concern, followed by your satisfaction. Moonwalks and bad weather don't mix. If the weather looks like it's taking a turn from good to bad or looks questionable, and you decide to cancel, please call us as soon as possible. There is no cancellation fee.
How far in advance can I cancel my order?
Since we don't required a deposit you can cancel at anytime before we get there and set up. Once you agreed for us to set up, a full rental amount will be expected.
What do I need to do to book my event?
It is as easy as 1-2-3. You can call us at 512-696-5768 during our business hours. You can also fill out the online form and we will reply within 24 hours with prices. The day prior to your event, we will call to confirm and to give you an estimated delivery time frame.
Reason we ask for time of delivery and time of party?
We try and accommodate everyone, and may need to adjust the delivery time based on that days deliveries route. We ask for the time of the party, to ensure that we have the equipment setup before your party begins.
What does Delivery include?
Delivery includes coming to the specified location, going over the rental agreement and General Rules to follow for safe Operation with you in person. Equipment set up and a "walk-around" to go over the equipement's safety points. At the end of your event, we will come back, pick up the unit. You MUST be present at the time of delivery. Set up and pickup times vary.
Can you setup in Parks?
Absolutely! Call us for details. Many parks do require a permit.
When is payment due?
All payments are due the day of the event at the time of set-up.
How clean are the moonwalks?
Clean! After every rental, a bouncer is vacuumed and spot clean. A major scrubbing is done every month. Your child deserves a clean bounce house!
What should I do if the equipment gets damaged?
If the unit becomes damaged while in operation, assist children exiting from the unit and deflate it. Contact us immediately. Do not attempt to continue operation of the unit.
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